FAQ
FAQ - Frequently Asked Questions
Our team is available 24/7. Questions? Send us a message, or start a live chat with our customer service team.
Product Questions
Is it a 1:1 replica?
Yes. Every piece is made to the exact dimensions of the original designer. We use premium materials like high-grade leather and fabrics. Unlike replicas that use thin leather, our factory-direct material standards ensure lasting quality.
This product is not produced by or affiliated with the original designer. We do not claim any rights to any third-party trademarks.
What materials are used?
Leather options: Semi-aniline leather, premium cowhide
Fabric options: Martha fabric, velvet, corduroy, suede
Frame: Polished chrome steel or painted black steel
Cushions: High-resilience cold-moulded foam for lasting comfort
Can I customise it?
Yes! We offer multiple customisation options:
- Colour selection (multiple colours available)
- Material selection (leather or fabric)
- Size customisation (selected products)
- Modular combinations (Caterpillar series)
Contact us for more details.
Does it require assembly?
Most products require minimal assembly. We provide detailed assembly instructions and the necessary tools. Typically, you only need to attach the legs or connect the modules.
Are there product videos?
We are creating detailed videos for each product, showcasing product details, features, and assembly process. Stay tuned!
Shipping & Delivery
How long does delivery take?
In-stock items: Shipped within 2-5 business days after order
Pre-order items: 1-4 weeks restocking + delivery
Custom items: 3 weeks production + delivery
You can click here for more shipping information.
Where do you ship from?
Our in-stock items are shipped from our UK warehouse, ensuring fast delivery.
Where do you deliver?
We currently deliver across the United Kingdom (mainland UK).
Can I track my order?
Yes. Once shipped, you will receive a tracking number to monitor your order every step of the way.
Does delivery require a signature?
Yes, all parcels require a signature. If no one is available, the courier will leave a notification.
Returns & Warranty
What is the return policy?
We offer a 60-day return policy. The customer is responsible for return shipping to our UK warehouse and a 20% restocking fee.
Special offer: Provide a complete unboxing video showing the item's condition upon arrival, and we will waive the restocking fee entirely!
You can click here for more return information.
How long is the warranty?
5-year structural warranty: Frame, base, support structure
1-year fabric warranty: Fabric, leather, stitching
As a DTC premium brand, our frames are engineered with kiln-dried hardwood and reinforced steel, far superior to mass-market particle board furniture. Click here for more warranty information.
How do I file a warranty claim?
Contact our customer service team with your order number, photos, and video of the issue. Our technical team will review your request within 2-3 business days.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and instalment options.
Does the price include VAT?
All prices include VAT (20%) where applicable.
Is the price negotiable?
We offer fair market prices and do not negotiate. However, we frequently run promotions and offer discount codes - subscribe to our newsletter to stay updated.
Other Questions
How do I contact customer service?
- Email: support@furnifun.com
- Online chat: Monday to Friday 9:00-18:00 (GMT)
Do you have a showroom?
We are an online-only retailer with no physical showroom. This allows us to keep prices lower and pass the savings directly to our customers.
Do you offer design consultations?
Yes! Our design experts can help you choose the right products, colour coordination, and space planning. Contact us to schedule a free consultation.
Can I place a bulk order?
Yes, we offer special discounts for commercial customers and bulk orders. Please contact our sales team.
Do you have promotions?
Subscribe to our newsletter to be the first to know about promotions and discount codes! New customers can enjoy 10% off their first order.
Still have questions?
Contact us, we are happy to help!
- Email: support@furnifun.com
- Online chat (Monday to Friday 9:00-18:00 GMT)