Returns & Refunds

Returns

At FuniSpace, we want you to be completely satisfied. We offer a 60-day return policy for all UK customers.

60-Day Return Policy

60 days after receiving your item to request a return.

Return Process

Five simple steps from request to refund.

  1. Contact us

    Provide your order number and reason for return.

  2. Review

    We will review your return request within 1-2 business days.

  3. Confirmation

    Once approved, we send a return label and instructions.

  4. Ship back

    Return the item within 14 days.

  5. Inspection

    After receiving and inspecting the item, we process the refund within 3-5 business days.

Return Conditions

To qualify for a return, the following conditions must be met.

  • Returns must be initiated within 60 days of receiving the item
  • The item must be in its original packaging and condition
  • The item must not show signs of use, damage, or staining
  • All original accessories and tags must be intact
  • Return packaging must be secure to prevent transit damage

Return Costs

What to expect when returning an item.

Return Shipping

The customer is responsible for return shipping to our warehouse.

Restocking Fee

A 20% restocking fee applies.

Restocking Fee Waiver: Unboxing Video Policy

If you can provide a complete, continuous, unedited unboxing video showing the item's condition upon arrival, we will waive the restocking fee entirely.

This ensures transparency and protects both you and us.

Video requirements: Start from opening the box, record continuously until fully assembled, showing the item's condition.

Refund Method

Refunds will be returned to your original payment method. Processing time depends on your bank or card issuer, typically 5-10 business days.

Non-Returnable Items

The following items cannot be returned.

  • Items past the 60-day return window
  • Items with signs of use, damage, staining, or odour
  • Items missing original accessories or packaging
  • Custom/bespoke items (special orders)
  • Items damaged due to improper packaging when returned

Return Packaging Tips

How to pack your return so it arrives safely.

  • Use original packaging if available
  • Ensure all accessories are included
  • Use sufficient protective materials
  • Seal all openings
  • Attach the return label