Refund policy

Return & Refund Policy

At FuniSpace, we want you to be completely satisfied. We offer a 60-day return policy for all customers.

You have 60 days after receiving your item to request a return.

RETURN PROCESS
1. Contact us – Provide your order number and reason for return.
2. Review – We will review your request within 1–2 business days.
3. Confirmation – Once approved, we send a return label and instructions.
4. Ship back – Return the item within 14 days of approval.
5. Inspection – After receiving and inspecting the item, we process the refund within 3–5 business days.

RETURN CONDITIONS
- Returns must be initiated within 60 days of receiving the item.
- The item must be in its original packaging and condition.
- No signs of use, damage, or staining.
- All original accessories and tags must be intact.
- Return packaging must be secure to prevent transit damage.

RETURN COSTS
- Return shipping: The customer is responsible for return shipping to our warehouse.
- Restocking fee: A 20% restocking fee applies.

Restocking Fee Waiver – Unboxing Video Policy:
If you provide a complete, continuous, unedited unboxing video showing the item's condition upon arrival, we will waive the restocking fee entirely. Video must start from opening the box and record continuously until fully assembled.

REFUND METHOD
Refunds will be returned to your original payment method. Processing time is typically 5–10 business days depending on your bank or card issuer.

NON-RETURNABLE ITEMS
- Items past the 60-day return window
- Items with signs of use, damage, staining, or odour
- Items missing original accessories or packaging
- Custom/bespoke items (special orders)
- Items damaged due to improper packaging when returned